Assessing the Damage Notices of Motor Vehicle
Insurances", dated 14.02.2011 and no. 2011/5, issued by
the Undersecretariat of Treasury. Steps of the circular were
briefly as follows:
The insurant may request appoint of expert through
EKSİST system at any time he/she wants.
Unless otherwise indicated in the policy, fees are paid by
the insurance company. If it is indicated on the policy that
the fee expert fee is to be paid by the requester ins such
cases, then the fee is paid by the insurant or beneficiaries
of the insurance contract.
In appointments, random selection is made from among
he experts meeting the criteria.
The expert notifies whether he/she accepts the job
within 2 hours. Otherwise, he/she is deemed to have
rejected the job. For an insurant who has been rejected
2 times, the expert is obliged to accept the job in the 3rd
The insurance company should notify whether it accepts
the expert appointed from the system, and if it does not
accept, it should notify the information about the expert to
be appointed by it to the system within 1 business day.
When the experts come to agreement, report can be
prepared and repair can be started.
If there is disagreement between two experts, this is
notified to the system, and one of the experts notified by
SEİK, who have been doing expertise for 20 years and
over, is selected randomly as dispute expert.
Fee of the dispute expert is shared equally between the
parties according to the guide wage tariff.
While objections were raised to this regulation from the
industry, there were also those who were happy with it.
However, expected interest was not there. Only around
500 expert appointment requests were made during 1.5
What is EKSİST?
EKSİST (Surveyor Appointment & Follow-up
System) is a system allowing surveyor appointment
and following up this process for the insurants or
beneficiaries of an insurance contract through a
As it is known, the insurants or beneficiaries of an insurance
contract have been permitted to choose theirself surveyors
as free by the Insurance Law No. 5684, article 22, paragraph
There were some ambiguities about how to enforce the law
so, it was required to define how this right can be exercised.
The "Circular on the Procedure for Conducting and
Assessing the Damage Notices of Motor Vehicle Insurances",
dated 14.02.2011 and no. 2011/5, was published by the
Undersecretariat of Treasury to indicate the guidelines
concerning application of the said law provision.
This circular stipulates that the insurants and beneficiaries can
perform the expert appointments in this branch through the
"Expert Appointment & Follow-up System" (EKSİST) within
the Insurance Information and Monitoring Center.
The circular sets out the expert appointment rules in this
application and the general guidelines concerning functioning
of the system.
History of EKSİST
The EKSİST system has entered into force on 1 April 2011
upon the "Circular on the Procedure for Conducting and
Started “Choose Your Surveyor by Yourself” Term
HATMER Unit Manager